Older (very old) XLink hardware does not work with Windows 8, Windows 10 or Windows 64 bit systems.

The original XLink was designed years before Windows 8 was created by Microsoft. With Windows 8 and 64 bit hardware platforms Microsoft implemented new rules for USB devices which required us to change USB certifications. This change by Microsoft has made it impossible to connect older XLinks to recent Windows systems.

All new XLinks sold since 2013 through Xtreme or authorized channels are updated in this way. However if you have an XLink that is from many years ago there is a good chance it will not work with the latest Windows versions.

There is no outwardly visible way to tell if particular XLink hardware will work with Windows 8. But if the manufacturing date is 2012 or older, then most likely it will not work. If you install the XWizard Update and Configuration Software. and your box does not connect and the XWizard stays at this screen then that is a good sign that your XLink is, unfortunately, too old to work with new Windows versions.

There is one method to determine for sure whether or not your XLink is compatible or not. This is somewhat complicated and not recommended for the average user. But if you are familiar with the Windows Device Manager you can check this. Note that how to access the Device Manager is different with every version of Windows, so you will need to figure out how to launch Device Manager.

1. Connect your XLink to the computer with a USB cable

2. Go to the Windows Device Manager and look under Universal Serial Bus Controllers for either "USBXpress Device" or "XLink Gateway"

3. Right click and choose Properties

   

4. Select the Details tab, choose Hardware Ids, and then look at the green circled Pid value

   

   If the Pid value is 'ea61' then this unit has been upgraded for Windows 8 and Windows 64 bit compatibility.

   If the Pid value is '8227' then this is an older unit that predates Windows 8 and Windows 64 bit compatibility.